![]() ![]() The year 2018 saw another incident involving Amazon deleting thousands of accounts with little explanation besides vague statements that their policies were violated. Amazon might still have deleted her account, but the content she spent so much money on would still be in her possession. Why? Because she could have backed up her files on her local machine. The problem could have been entirely avoided if she had removed the DRM restrictions. While we are unable to provide detailed information on how we link related accounts, please know that we have reviewed your account on the basis of the information provided and regret to inform you that it will not be reopened. Per our Conditions of Use which state in part: .uk and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. Here's what Amazon said in an email to her at the time: This AzwSoft tool also supports the ‘scan. DRM means a Kindle book is protected to be read-only. DRM (digital rights management) is the technique employed by Amazon to prevent users from replicating its Kindle books for use elsewhere. All her beloved books were irrevocably gone, with no way to retrieve them. Kindle DRM Removal by AzwSoft is a tool that easily and quickly removes DRM from your Kindle books. We don't know whether she did anything wrong, but we do know she was several hundred dollars out of pocket. ![]()
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